Knowledge Base .: Troubleshooting

Why do I get a white screen when loading KnowledgeBox?

15-Oct-2004 Views: 7559

How do I view and/or remove lock files?
A lock file is created everytime a request is...

19-Aug-2004 Views: 4000

Why is the content on my KnowledgeBox not updating itself?
It will be advisable first to check when the...
(No rating) 19-Aug-2004 Views: 3959

What do I do when I see the error "No Site ID Please contact Administrator"?
This problem can have a number of causes, try...

4-May-2004 Views: 3789

I have just upgraded to 1.5 and now I get an error message "Java runtime environment not installed. You will not be able to save your work." on my computer when I log on to KnowledgeBox?
Please also see "How do I upgrade my...
(No rating) 16-May-2004 Views: 3542

I get a white screen when starting KnowledgeBox
This article applies to the following types of...

2-Apr-2005 Views: 3387

KnowledgeBox will not authenticate on a Microsoft ISA Managed Proxy Server
In order for KnowledgeBox to authenticate on an...
(No rating) 7-Jun-2005 Views: 2963

How do I connect into my Knowledgebox remotely via Putty?
Refer to the glossary for an explanation of...

4-Nov-2004 Views: 2867

I can't click on anything when I open a software program on my KnowledgeBox?
This is a known problem with using Microsoft...
(No rating) 12-May-2004 Views: 2667

Why does nothing happen when I click to view any software or text pieces or some movies?
A common cause for this problem is the use of...
(No rating) 18-Aug-2004 Views: 1995

When I try to create a teacher user account, the window hangs.
Symptoms:When you try to create a new teacher,...
(No rating) 16-Mar-2005 Views: 1924

Is there a quick way to test if the workstation I'm working on works with the KnowledgeBox?
Open up your internet browser. In the address...
(No rating) 1-Nov-2004 Views: 1825

17-Nov-2004 Views: 1771

I use a website that uses microsoft java VM, but the SUN java that the KnowledgeBox uses interferes with it, what can I do?
Certain websites use microsoft java vm to run....
(No rating) 25-Nov-2004 Views: 1482

Why can I not see any classes when I try to assign lessons?
This problem does occur fairly often and it is...
(No rating) 12-Apr-2005 Views: 1209